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Multifamily Customer Portal Resources

The Multifamily Customer Portal (Portal)* facilitates the application and post-selection process for developers seeking funding from Minnesota Housing for affordable rental housing. It is also used by HUD Section 8 and Section 811 Project-Based Rental Assistance owners and management agents to submit Special Claims packets.

The Portal is a web-based application built on the Salesforce platform. The recommended browser is Google Chrome. Download Google Chrome for free.

*NOTE: This is a different system than the Property Online Reporting Tool (PORT) that is used to certify to Minnesota Housing that property owners have complied with the income, rent, and other restrictions of the financing it received from HOME, National Housing Trust Fund, housing tax credits, or Minnesota Housing deferred loan programs.

How do I access the Portal?

How do I access the Portal?

  1. Your organization must have an account. If your organization does not already have a Portal account, you must request one. To request an account, please complete one request per organization through our online form. You must include contact information for your organization, as well as a list of each staff person from your organization who needs to access the Portal. If staff from your organization already has a Portal account, you do not need to request a new account.
  2. You must have an individual user login tied to your organization's account. If your organization has an account but you were not included in the initial account request, submit the Portal Access Change Request Form to request account updates. This form can be used to request changes to existing accounts or to create new user accounts affiliated with an organization.
  3. Log in to the Portal by going to: mnhousing.force.com/MultifamilyPortal

Portal Forms

When do I use the Portal?

When do I use the Portal?

Apply for Funding

Customers applying for funding in the following funding rounds must apply through the Portal:
  • 2024 Housing Tax Credits – 4% Only
  • 2024 Housing Tax Credits Round 2
  • 2024 Publicly Owned Housing Program (POHP)

The Portal allows our customers to log in and access a customized application checklist based on the type of proposal they will upload and submit with all application materials.

Post-Selection

The Portal facilitates document submissions and allows for collaboration on documents in the due diligence phase.

Some developers choose to submit all forms, while other developers choose to have their architects, attorneys, management agents, or supportive housing providers submit their documents. Customers can decide who should submit documents on behalf of the selected project. We suggest choosing two to three individuals who will be the core team submitting documents. Refer to the steps above for requesting access for team members to your project (Project Access Request Form).

Special Claims

HUD Section 8 and Section 811 Project-Based Rental Assistance owners and management agents submit Special Claims packets to Minnesota Housing in the Portal. The Portal allows users to submit special claims packets and all supporting documentation electronically, check on the status of submitted claims, and view upcoming deadlines.

How do I use the Portal?

How do I use the Portal?

User Guides

Training

Publicly Owned Housing Program (POHP)

  • Getting Started – Learn how to get started in the Portal including how to request a user account and log in.
  • Apply for Funding – Learn how to find open funding rounds, create a project using the Apply for Funding Wizard and request project team access.
  • Project Checklists – Learn how to select project characteristics, manage checklist items, and submit a checklist.
  • Portal Training for POHP Applicants - Webinar recording from January 29, 2024.

Consolidated RFP/Housing Tax Credit Rounds

  • What's new in 2023? - Learn about changes to the Apply for Funding Wizard, project checklists, and the Scoring Wizard to support the 2023 Consolidated RFP/HTC Round 1. 
  • Apply for Funding - Learn how to get started in the Portal. This tutorial also walks through how to find open funding rounds, create a project using the Apply for Funding Wizard and request project team access.
  • Intent to Apply - Learn what the Intent to Apply is and the steps you need to complete to meet the deadline. This tutorial also covers how to withdraw a project from consideration.
  • Project Checklists - Learn how to select project characteristics, manage checklist items, and submit a checklist.
  • Scoring Wizard - Learn how to use the Scoring Wizard to complete the self-scoring process.

Special Claims

Special Claims - Learn how to create a special claims packet and unit claims for properties with Section 8 and Section 811 Project=Based Rental Assistance (PRA).