Multifamily Customer Portal Resources

1. Your organization must have an account. If your organization does not already have a Portal account, you must request one. To request an account, please complete one request per organization through our online form. You must include contact information for your organization, as well as a list of each staff person from your organization who needs to access the Portal. If staff from your organization already has a Portal account, you do not need to request a new account.
2. You must have an individual user login tied to your organization's account. If your organization has an account but you were not included in the initial account request, submit the Portal Access Change Request Form to request account updates. This form can be used to request changes to existing accounts or to create new user accounts affiliated with an organization.
3. Log in to the Portal by going to: mnhousing.force.com/MultifamilyPortal

• Project Access Request Form - Form used by developers/project owners to request access for individual project team members to specific projects in the Portal.
• TRACS Voucher Information Sheet - Form used to notify a TRACS analyst of changes in contact information for Special Claims. Submit one form per property. Changes to the owner or management company for a property must be submitted separately. Refer to the Request for Action and Change Notification page for details.

• 2024 Housing Tax Credits (HTC) – 4% Only
• 2024 Consolidated Request for Proposals (RFP)/2025 HTC Round 1
• 2024 St. Paul Public Housing Agency (PHA) Project-based Voucher Rount

The Portal allows our customers to log in and access a customized application checklist based on the type of proposal they will upload and submit with all application materials.

The Portal facilitates document submissions and allows for collaboration on documents in the due diligence phase.

Some developers choose to submit all forms, while other developers choose to have their architects, attorneys, management agents, or supportive housing providers submit their documents. Customers can decide who should submit documents on behalf of the selected project. We suggest choosing two to three individuals who will be the core team submitting documents. Refer to the steps above for requesting access for team members to your project (Project Access Request Form).

HUD Section 8 and Section 811 Project-Based Rental Assistance owners and management agents submit Special Claims packets to Minnesota Housing in the Portal. The Portal allows users to submit special claims packets and all supporting documentation electronically, check on the status of submitted claims, and view upcoming deadlines.

• Setting Up or Changing User Accounts
• How to Log In
• How to Customize Your User Profile and Settings
• How to Navigate
• How to Use Chatter
• How to Apply for Funding
• How to Setup and Change Project Characteristics
• Managing Files
• Project Workbooks
• Project Documents
• Project Teams
• Project Checklists
• Scoring Wizard
• Special Claims
• Terms and Conditions

• Getting Started – Learn how to get started in the Portal including how to request a user account and log in.
• Apply for Funding – Learn how to find open funding rounds, create a project using the Apply for Funding Wizard and request project team access.
• Project Checklists – Learn how to select project characteristics, manage checklist items, and submit a checklist.
• Portal Training for POHP Applicants - Webinar recording from January 29, 2024.

• What's New in 2024? - Learn about changes made to the Apply for Funding Wizard, project characteristics and application checklist items to support the 2024 Consolidated RFP/2025 HTC Round 1. We also highlight a new feature called Estimated Scores. 
• What's New in 2023? - Learn about changes to the Apply for Funding Wizard, project checklists, and the Scoring Wizard to support the 2023 Consolidated RFP/HTC Round 1. 
• Apply for Funding - Learn how to get started in the Portal. This tutorial also walks through how to find open funding rounds, create a project using the Apply for Funding Wizard and request project team access.
• Intent to Apply - Learn what the Intent to Apply is and the steps you need to complete to meet the deadline. This tutorial also covers how to withdraw a project from consideration.
• Project Checklists - Learn how to select project characteristics, manage checklist items, and submit a checklist.
• Scoring Wizard - Learn how to use the Scoring Wizard to complete the self-scoring process.

Special Claims - Learn how to create a special claims packet and unit claims for properties with Section 8 and Section 811 Project-based Rental Assistance.